Passenger FAQs
A: No. Buying a ticket guarantees you a seat. Seat selection is first-come-first-served.
A: We will begin boarding exactly one hour prior to departure. We recommend you arrive at least one hour and 30 minutes in advance.
A: Unfortunately, we are not able to do so. We make every effort to depart on-time. If you are not present by departure time, we will leave without you and you will not be granted a refund.
Q: When should I purchase my ticket?
A: You should purchase your tickets at least 2-3 weeks prior to your trip.
A: The cost for our service and the distance the bus must travel does not change. We charge a fixed per-seat fee whether a child or an adult uses it.
A: A standby-passenger is a person who purchases a ticket even though the bus is full and hopes that another passenger does not show up. A standby-passenger is NOT guaranteed a seat.
A: We treat boarding the Motorcoach as seriously as if you were entering the actual TDCJ-Unit. We recommend you review the TDCJ-Unit
Visitation Rules to determine what you can, and what you can’t carry on the Motorcoach.
Q: I don't see a TDCJ-Unit that I would like to visit. What should I do?
We currently travel to 19 of the 110 TDCJ-Units. We will continue to add new routes and travel to more units over the coming months.
Q: Are there any other rules I need to know about?
Read the TDCJ
Visitation Rules handbook on this website to prepare for your visit.
Q: Is there a physical location to purchase tickets?
Yes, you can purchase tickets at any Ace Check Cashing location in DFW.
Disclaimer
We are not responsible for personal property that has been lost, stolen or damaged on any of our trips, and also we are not responsible for any denial of visits. It is NOT the responsibility of V.I.P to know if an inmate has been transferred or if his/her visiting days have been cancelled or changed.